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At Marsianin (MRS), we strive to provide high-quality crypto courses and digital products. We value customer satisfaction and transparency, so please read our Return and Refund Policy carefully before making a purchase.
1. Digital Products & Courses
Due to the nature of digital products, all sales are final. Once a course or digital product has been accessed or downloaded, we cannot issue refunds. However, if you experience any technical issues or believe there was an error in your purchase, please contact us at [your support email], and we will do our best to assist you.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
✅ You were charged incorrectly or multiple times for the same product.
✅ You purchased a course but did not receive access within 24 hours.
✅ A technical issue on our platform prevented you from accessing your purchase, and we could not resolve it within a reasonable time.
3. Refund Request Process
To request a refund (if eligible), please email us at [email protected] with:
1️⃣ Your full name and order ID.
2️⃣ A detailed explanation of the issue.
3️⃣ Any relevant screenshots or proof of payment.
We will review your request and respond within 3-5 business days. If approved, refunds will be processed back to the original payment method within 7-10 business days.
4. Crypto Payments Policy
🔹 If you paid using cryptocurrency (e.g., MRS, SOL, BTC, ETH), refunds may not be available due to blockchain transaction limitations. In some cases, we may offer store credit or an exchange for another course.
🔹 Please double-check all transaction details before making a payment, as crypto transactions are irreversible.
5. Changes to This Policy
Marsianin reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page, and continued use of our services implies acceptance of any changes.
📩 For any refund inquiries, reach out to us at: [email protected]